Refund policy

Refunds, Returns, and Subscription Cancellations Policy

This policy was last updated on March 5, 2020.

You should love Pickleball Kitchen’s products and services. However, if you’re unhappy for some reason, this is our refunds, returns, and subscriptions cancellation policy. Here’s what you should know for each product and service.
Pickleball Consulting, Memberships, Trainings & Programs

Refunds on consulting, memberships, trainings, and programs are governed by specific terms and conditions of those services and products. To the extent there is a conflict between the refund and cancellation policies on this web page and the terms and conditions of the consulting, membership, training, or program you purchased, the terms and conditions of the related consulting, membership, training, or program agreement will govern.
Digital Items

There are no refunds on products delivered in electronic (digital) format. This includes, but is not limited to, Pickleball video feedback files. All sales are final. No exceptions.
Physical Items – First 30 Days
Full-Price Items
If you paid full-price, and you are dissatisfied at any time during the first thirty (30) days after purchase, simply return all physical products we shipped to you and ask for a full refund. You will get your money back if the item(s) were not worn, washed, damaged, or altered in any way.
Sale Price Items
No refunds. Sale items may not be returned or exchanged for any reason. All such sales are final. No exceptions.
Physical Items – After 30 Days
Full-Price Items
If for some reason you are dissatisfied more than thirty (30) days after purchasing using a multi-payment option (such as monthly or 3-pay), simply return all physical products we shipped to you and ask for a refund of any part of the purchase price you have paid in the last 30 days. We will refund that portion of the purchase price if the item(s) were not worn, washed, damaged, or altered in any way.
Sale Price Items
No refunds. Sale items may not be returned or exchanged for any reason. All such sales are final. No exceptions.
Calculation of Refund or Exchange Amount
Refunds
If you are eligible for a refund on a physical product, you will be credited the amount you paid for the returned item(s), including taxes. You will not be refunded the original shipping charges.
Exchanges
For exchanges of an eligible physical product, you will be credited the amount for the returned item(s), including taxes. Unless the exchange is due to a defective physical item or order, you will also be solely responsible for return shipping charges.
How to Ship Returns

If you are not satisfied with the quality of a full-priced item, please email your order information to request a shipping return form using the contact form at PickleballKitchen.com and we will send you a return form to complete.

In order to obtain a full or partial refund under this policy, physical products must be shipped at your expense with a completed return form and copy of your purchase receipt to the address listed below:

Pickleball Kitchen LLC
Attn: Refunds & Subscriptions Department
5830 Granite Parkway
Suite 100-210
Plano, Texas 75024-6771
United States

Returned products must in merchantable condition (i.e. we could resell them because they’re in good unused condition).
Shipment and Risk of Loss

We do not take title to a returned physical product until we receive it. In limited circumstances, and at our sole discretion, we may issue a full or partial refund without the return of a physical product you purchased from us. If we issue such a refund without a product return, we do not take title to the physical product that has not been returned.

When you buy a physical product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g. a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g. U.S. Postal Service, U.P.S., FedEx etc.). We are not responsible for items lost during transit.
Subscription Cancellations

If you want to cancel a subscription you have with us, please use the information in the “Contact Us” section below to make your cancellation request.

When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.

Example: If we process cancellation of a monthly subscription on March 7th, you will continue to receive the benefits of that subscription until March 31st and there will not be a refund of any part of the March monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after March.

If you choose a multi-payment option for a single subscription period, when you cancel a subscription during that period, you will continue to receive the benefits of the subscription until the end of the period and must continue to honor your agreement to make multiple payments for that subscription period.

Example: If we process cancellation of an annual subscription in May that you agreed to pay for with quarterly payments (January 1st, April 1st, July 1st, and September 1st), you will continue to receive the benefits of that subscription until the end of the year, there will not be a refund of any part of the annual subscription fee already paid, and you must make the two remaining quarterly payments (July 1st and September 1st). You will neither be billed for nor receive the benefits of the cancelled subscription after the end of the annual subscription period.

Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/subscription number (if you have one) can also speed up the process of honoring your request.

We will confirm your subscription has been cancelled by either email or postal mail.
Contacting Us

Email your refund or subscription cancellation request using the contact form at PickleballKitchen.com. Please include the words “Refund Request” or “Subscription Cancellation Request” in the subject line of your email.

When you communicate with us by email concerning a request for a refund or subscription cancellation, you are agreeing that we can respond to you by email or other electronic means of communication.

Send your written request for a refund or subscription cancellation by first class postal mail to:

Pickleball Kitchen LLC
Attn: Refunds & Subscriptions Department
5830 Granite Parkway
Suite 100-210
Plano, Texas 75024-6771
United States

To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancelled your subscription. We want satisfied customers.

Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
This Policy and Customer Agreements

Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.
GDPR Fees

Any fees charged to process a request made under Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (“GDPR”), whether the processing is voluntary or by legal mandate, are not eligible for a refund.

This policy is Copyright © 2008-2020 Law Office of Michael E. Young PLLC and licensed for use by Pickleball Kitchen LLC, a Texas limited liability company at PickleballKitchen.com. All Rights Reserved. No portion of this policy may be copied or used by anyone other than the licensee without the express written permission of the law firm as copyright owner.